FAQ’s

Red Guinea Pig from Chilli Olly Management
Chilli Olly Management owns and operates Red Guinea Pig.

How much does it cost?
A monthly subscription fee of £13.45, including delivery is all it costs for to join Red Guinea Pig

How does the subscription work?
Each month our payment provide Stripe will debit your account the monthly fee of £13.45 (normally on the 2nd of each month). On the 18th (or closest working day) of the same month we will dispatch your box. Please allow 5 working days for delivery.

Payment is via Credit or Debit Card and is processed via Stripe

How much is postage?
Postage to members within the United Kingdom is included. At present we don’t dispatch outside of the United Kingdom.

What date will my fee leave my account each month?
The subscription fee will be taken via Credit or Debit Card (via stripe.com) on approx the 2nd of each month, this may take a few days to show on your statement with some banks.

How do I change my address?
You can amend this in your account during the checkout and sign up process, if you’d like your box to go to another address please email thelab@redguineapig.co.uk and our team will be happy to help.

I’ve changed my mind, can I cancel my subscription?
Yes, you can suspend or cancel at anytime, login to your account or email
thelab@redguineapig.co.uk

Where can I receive delivery?
Your monthly order is unlikely to fit through your letterbox, so we’d recommend ordering to an address where someone will be in to receive it. If no-one is in, a card will be left to let you know that delivery has been attempted. This card will give you details on rescheduling a delivery or organising a collection from your local delivery depot. If you haven’t received a card or your order within 7 days, please do let us know by contacting us.

When should I expect to receive my box?
Your monthly box should arrive within 3-5 days of the 18th of every month.

My box hasn’t arrived?
If your box hasn’t arrived within 5 working days from the dispatch date of the 1st of every month, please contact the team.

An item in my box was broken on arrival?
Please contact the team, we will be more than happy to assist you.

I loved a particular product, can I order another one?
The majority of the products included in your box will be available to purchase online from the producers, if it’s a new product for you to taste and test we’ll let you know when it’s available, which means there will never be a reason to go without your favourite products.

Is the Red Guinea Pig for me?
If you are a chilli lover this is definitely the box for you. Filled with new and exciting spicy sauces and treats, your monthly delivery will tickle your tastebuds and leave a tingle on your tongue without fail.

How hot are the contents?
The products you will receive will range from mild to extreme heat so there really is something for everyone. Most of the products provide heat information on the label.

What if I have allergies?
All of the items within the box are attached to a QR code, which should be scanned and all product information is available online using the code with the allergen information but some producers may contain traces of gluten, eggs, peanuts, soya, milk, nuts, celery, mustard, fish and sesame, if they do they will be labeled as such online.

Where can I find the best before dates?
All products will display either a best before date or use by date.

I don’t like the contents?
Whilst we are committed to only sending you the best products, we understand that everyone’s tastebuds are different, so from time to time you may receive a product that is not to your taste. Please let us know filling in the monthly feedback form.

I have a sauce and would like to be featured?
Please contact the team, we will be more than happy to assist you.

How else can I be involved?
You’re already a Red Guinea Pig, and your feedback for new products is exciting and very useful. We are developing new ideas for Red Guinea Pig all the time, so check your emails and the website regularly.

Where can I keep up to date?
You can keep up to date with everything Red Guinea Pig online, on facebook, twitter and instagram